Refund Policy
At Helloshape, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund process. Please review our refund policy below to understand your options and the steps to follow.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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The item must be unused, unworn, and in its original condition with all tags attached.
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The item must be returned within [insert number, e.g., 14, 30] days of the delivery date.
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Proof of purchase (order number or receipt) is required.
Non-Refundable Items:
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Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
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Items that have been worn, washed, or damaged after delivery.
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Swimwear and bodysuits with hygiene seals removed or damaged.
2. How to Initiate a Return
To request a refund, please follow these steps:
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Contact Us: Email us at [insert email address] or log in to your account on our website to initiate a return request. Provide your order number and details about the item(s) you wish to return.
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Wait for Approval: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
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Pack Your Item: Securely pack the item(s) in their original packaging, including all tags and labels.
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Ship the Item: Send the package to the address provided in your return instructions. We recommend using a trackable shipping method, as you are responsible for the item until it reaches us.
3. Refund Processing
Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If approved, your refund will be processed within [insert number, e.g., 5-7] business days. The refund will be issued to the original payment method used during purchase.
Please Note:
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Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
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Refunds may take additional time to appear in your account, depending on your bank or payment provider.
4. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your return, we will process your exchange and ship the new item to you.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert email address] with your order number and photos of the issue. We will work with you to resolve the problem as quickly as possible, either by issuing a refund or sending a replacement.
6. Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process upon receipt.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact us at:
Email: [insert email address]
Phone: [insert phone number]
Address: [insert physical address]
We are here to help and ensure your shopping experience with Helloshape is as seamless as possible!
Helloshape – Where Style Meets Comfort
